Major Accountabilities:

1. In cooperation with study sites:

• Responsible for key account network within the country

• Defines tailored engagement model with assigned sites according to local and structural needs of these sites. Prepares and implements Site Partnership Strategy Plans in cooperation with assigned accounts. Defines measures of success for each site in scope (e.g., % increase in portfolio volume, patient density, start-up, and contracting timelines)

• Single point of contact for all relevant stakeholders (e.g., departments heads, investigators, pharmacists, clinic administration) across all therapeutic areas at assigned sites regarding all study overarching topics. Communicates Novartis standards & expectations for future collaboration

• Supports feasibility process in close cooperation with Feasibility Manager. Supports and optimizes early site engagement, speed of site initiation readiness as well as achievement of committed patient numbers in the assigned sites

• Responsibility to analyze all information regarding the assigned sites, to oversee all study activities and to survey sites´ strengths, areas of improvement and capacities

• Support sites in developing network with other departments to improve study start-up, patient management and recruitment. Support negotiation of study fees, contracts, contract templates and master templates as applicable

2. Novartis internal:

• Optimizes Novartis processes to simplify and speed up study start-up with focus on site set-up

• Communicates knowledge regarding sites and the overarching topics to the organization and informs and advises relevant functions actively (e. g. site selections)

Required Competency:
・Customer Focus

・Strategic Mindset

・Action Oriented

・Promote Engagement
 

Minimum requirements

• Degree in scientific or health discipline required and an advanced degree with clinical trial experience and/or project management (preferred)

• Fluent in English and local language (written and spoken)

• Minimum 5 years’ experience in work with hospital customers. (e.g., clinical research or in a role that oversees (project management) and/or with monitoring clinical trials)

• Capable of leading in a matrix environment, without direct reports. Understanding of all aspects of clinical drug development with particular emphasis on monitoring and study execution

• Strong project management capabilities with demonstrated ability to problem solve and mediate complex issues

• Thorough understanding of the international aspects of drug development processes, including strong knowledge of international standards (GCP/ICH), health authorities (FDA/EMA), local/National Health Authorities regulations and Novartis standards

• Demonstrated negotiation and conflict resolution skills both internal and external (site relationships) . Strong influencing and presentation skills. Strong communication skills. Communicates effectively in a local/global matrix environment